Shipping policy

Shipping Policy

Thank you for shopping at Cal.Esthetics. We are dedicated to providing you with high-quality, results-driven skincare essentials delivered directly to your doorstep. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Times

All orders for our curated collection (Cleansers, Serums, and Masks) are processed within 1 to 3 business days.

  • Orders are not processed, shipped, or delivered on weekends or major holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If a significant delay is expected with your shipment, we will contact you immediately via email (estheticiancalli@gmail.com).

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of standard and expedited shipping speeds depending on your preferences.

  • Standard Shipping: Typically arrives within 3 to 7 business days after processing.

  • Expedited Shipping: Typically arrives within 1 to 3 business days after processing.

Please note: Estimated delivery times are guidelines provided by our shipping carriers and are not strictly guaranteed.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active and trackable within 24 hours.

4. Customs, Duties, and Taxes

Cal.Esthetics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).

5. Lost, Damaged, or Incorrect Items

We take great care in packaging your products, but if something goes wrong in transit, we are here to help make it right:

  • Damaged Items: If your items arrive damaged, please notify us within 48 hours of delivery. Email a photo of the damaged packaging and product to estheticiancalli@gmail.com along with your order number, and we will promptly send out a replacement.

  • Lost Shipments: If your package is marked as delivered but you haven't received it, please check with your neighbors or local postal hub first. If it remains missing, contact us so we can assist you in filing a claim with the carrier.

6. Contact Information

If you have any questions or require support regarding your order's shipment status, please reach out directly:

  • Email: estheticiancalli@gmail.com