FAQs – Everything You Need to Know
Welcome to the Cal.Esthetics help desk — where style meets clarity. Whether you're curious about sizing, shipping, or returns, we’ve answered your most common questions below so you can shop with confidence and ease.
How do I book an appointment with Callie?
You can book all professional treatments including our customized facials, HydraFacials, and virtual consultations directly through our online booking link found on the homepage. If you have trouble finding a time slot that fits your schedule, feel free to email us at estheticiancalli@gmail.com
What is your appointment cancellation policy?
We value your time and allocate dedicated space for your custom skin treatments. We kindly request a minimum of 24 hours' notice for any cancellations or rescheduling requests. Appointments cancelled with less than 24 hours' notice, or missed entirely, may be subject to a cancellation fee.
How long will it take for my order to ship?
All orders for our physical product collection are processed within 1 to 3 business days. Once shipped, standard delivery typically takes 3 to 7 business days. You will receive a shipment confirmation email with a tracking number as soon as your order leaves our studio.
What should I do if my package arrives damaged?
We take great care in packaging your skincare essentials, but if an item breaks in transit, we will make it right! Please take a photo of the damaged packaging and product and email it to us at estheticiancalli@gmail.com within 48 hours of delivery so we can ship you a replacement.
What is your cancellation and late policy?
Cancellations & Rescheduling: We require a minimum of 24 hours' notice if you need to change or cancel your appointment. Cancellations made under the 24-hour window, or missed appointments, are subject to a cancellation fee.
Late Arrivals: If you are running late, please send us a text. We will do our best to accommodate you, but your service time may be shortened to avoid impacting the next client's scheduled time.
Which facial treatment should I choose?
If you are unsure of your skin’s immediate needs, we recommend booking the Customized Facial. This treatment begins with an in-depth skin analysis where Callie evaluates your skin barrier, hydration levels, and concerns to design a bespoke treatment unique to you that day.
Are your products safe for sensitive or acne-prone skin?
Yes. Our curated selection of cleansers, serums, and masks includes targeted solutions specifically formulated for compromised barriers, congestion, dryness, and acne. If you are highly reactive, please check the ingredient deck listed on each product page or reach out for advice.
In what order should I apply my new products?
As a general rule of thumb, apply your products from thinnest consistency to thickest:
Cleanse: Wash with a balanced cleanser.
Treat: Apply your active targeted serum.
Moisturize: Lock it in with your cream/lotion.
Protect: Apply SPF (during the day).
Masks are typically used 1–2 times a week after cleansing and before your serum step.
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